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Terms & Conditions
Terms & Conditions
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEB SITE. YOUR USE OF THIS WEB SITE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THESE TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, DO NOT USE THIS WEB SITE.
Customer credit cards will be billed as NEO FARMS LLC
LOWER 48 STATES ONLY WITH ANY FREE SHIPPING OFFER , ALASKA, HAWAII OR PUERTO RICO EXCLUDED
LOWER 48 STATES ONLY WITH ANY FLAT RATE OR FIXED SHIPPING , ALASKA, HAWAII OR PUERTO RICO EXCLUDED
ANY ITEMS OFFERED WITH FREE SHIPPING WILL BE SENT EITHER USPS OR ESTES AT OUR DISCRETION WE DO OUR BEST TO SHIP ALL ITEMS THE NEXT DAY OF PURCHASE BUT PLEASE GIVE US AT LEAST 3 WORKING DAYS AFTER PURCHASE BEFORE INQUIRING TO WHERE YOUR ITEM IS IT TAKES TIME TO SORT ORDERS PACK AND SHIP AND YOU ARE GETTING FREE SHIPMENTS. IF YOU REQUIRE AN ITEM THE NEXT DAY OR 2ND DAY AND ARE WILLING TO PAY THE EXTRA FEE PLEASE CALL US AND WE WILL EXPEDITE YOUR ORDER.
ALL ITEMS MUST BE INSPECTED ON DELIVERY CONFIRMATION. FOR ANY SUCH CLAIM OF DAMAGED OR MISSING ITEMS THAT PERTAIN TO TrimPal AND PRODUCTS THAT ARE OFFERED ON THE TrimPal WEB SITE THAT HAVE BEEN SHIPPED OUT AND RECEIVED. YOU MUST CALL OR EMAIL WITHIN THE 24 HOURS OF RECEIVING PACKAGE OR PACKAGES OR CLAIMS WILL BE NULL AND VOID. BEFORE SENDING ANY ITEM BACK PLEASE CALL US AT 916.955.2481 AS WE INSURE ALL ITEMS AND WILL GIVE YOU A RA NUMBER FOR RETURNS.
IF YOU PREFER TO PAY CASH FOR AN ITEM WE WELCOME YOU TO CALL US AS WE CAN DO EITHER A DIRECT BANK TRANSFER OR WESTERN UNION AND IF YOU ARE LOCAL YOU CAN COME PAY US WITH CASH
WE WELCOME OUT OF COUNTRY ORDERS THESE ORDERS CAN BE PLACED BY CALLING US OR SENDING US A EMAIL WITH YOUR PHONE NUMBER INCLUDED AND WE WILL CALL YOU. WE WILL NOT TAKE ORDERS VIA EMAILS ONLY FOR OUT OF COUNTRY SHIPMENTS.
Trim-pal.com – Statement of Facts
To purchase any products all customers must be 18yrs or older. All products are to be used in accordance with all federal,state,and local laws. All products are not intended to be used for lawfully administered tests. All products are not intended to diagnose, treat,cure, or prevent any and all diseases.. This is for all other sites. Trim-pal.com assumes no responsibility for or any claims, and is not promoting any illegal use or intent for such usage of products advertised, or being vended thru our sites. We also have no knowledge of customers intent of any and all said products listed. All products are to be used in accordance with all Federal, State, and Local Laws. All reading materials,books, videos and informational links, etc. are intended and distributed to 18+ adults. All materials contained within them are intended for educational purposes only and done so in accordance with the First Amendment Of The United States Constitution.
What to do:
Please make sure your contact email address is valid so that you may be reached with the discount code.
A TrimPal representative will evaluate your request as quickly as possible and email you a response. This email will contain a link to the item as well as a coupon code that will enable you to receive the lower price. Please note that the new price will only be available for 72 hours from the time of our reply, and is subject to the Terms and Conditions listed below.
Your price match request must meet the following conditions in order to be approved:
Payment Terms: We accept Visa, Mastercard, Discover and American Express, paypal and bill me later. Call Customer Service at 916.955.2481 if you like to pay by cash and pickup product call us.
Payment Terms (International Orders): For international orders we accept only international money orders or wire transfers.
Shipping & Handling Charges: We ship by UPS Freight and Estes Freight. Our products are discretely shipped using brand new unmarked cardboard boxes. Please note that on these large items you will need to have someone available to unload the material when it arrives via common carrier trucking. The carrier is not responsible for unloading. Shipping and handling charges are calculated at the time of order entry and added as a separate item for shipments within the 48 contiguous states. To see actual freight charges for your order proceed to “Checkout”. On shipments to Alaska and Hawaii and other areas outside the contiguous 48 states additional charges will apply and we will contact you with the additional charges. On International Shipments please contact us for a freight quotation.
Post Office Box Customers please note: UPS does not deliver to Post Office Boxes. All orders with Post Office Box addresses will be sent via USPS ground regardless of the requested shipping option. PO BOX DELIVERY WILL BE AT FULL RISK TO CUSTOMER.
Delivery: To offer the lowest possible prices, many of our products are shipped direct from the manufacturer. Please allow 7 to 10 days for delivery for most items. During peak seasons some items might take longer. Also, some larger items require a longer delivery time. If faster delivery is desired please contact our customer service department. We can arrange expedited delivery via Air Freight for an additional charge.
Damaged or Missing Goods: Title to all goods pass to the buyer upon receipt of shipment by the buyer or buyer’s agent. As such, we strongly advise that the buyer carefully inspect all boxes, crates, etc. and notate any damage on the bill of lading before signing for your shipment. If there is a discrepancy between the number of units (boxes, pallets, etc.) indicated on the bill of lading and what is actually received, write the number of missing boxes on your copy and the driver’s copy of the receipt, and have the driver sign both copies.
It is the buyer’s responsibility to file a freight claim with the carrier if the carrier fails to deliver the goods complete and in good condition. Buyers that refuse a shipment without first contacting Trim-pal.com customer service may be subject to additional charges for reshipping the order. We understand that the freight claim process can be confusing so we are more than happy to furnish advice in filing claims upon the buyer’s request.
Return Policy
All Items are non returnable if it has been used. Items have to be unopened and in new condition. Items being returned due to a change of mind by customer or refusal of acceptance of a shipment are held to a 35% restocking fee and any and all charges that come with shipping and handling. If items are shipped back to us for refund customer is liable for any loss or damage that may occur during shipment. No refunds will be given until items are received and are inspected by us.
Returns
Many of our products – It is important for the customer to be aware that all shipped products are subject to the return policy of the specific manufacturer. Restocking fees for shipped products may be as high as 35% depending upon the return policy of the specific manufacturer and some items are not returnable at all. If this is of concern, please contact Trim-pal.com customer service at 916.955.2481 to confirm the specific return policy for any of our products before finalizing your purchase.
RMA’s
All defective or returned goods must be returned freight prepaid to the address provided by Trim-pal.com. Prior to return a “Return Material Authorization Number” must be obtained from Trim-pal.com – credit may not be issued for returns sent without a RMA number. Credit will be applied within 5 days of receipt and inspection by Trim-pal.com.
WARRANTY DISCLAIMER
WARRANTIES EXPRESSED OR IMPLIED BY ANY MANUFACTURE ARE THE MANUFACTURES RESPONSIBILITY FOR THE TERMS AND CONDITIONS OFFERED. Trim-pal.com GIVES NO WARRANTIES ON ANY ITEMS SOLD AND WILL NOT HONOR ANY MANUFACTURE WARRANTY. ANY AND ALL ITEMS UNDER MANUFACTURE WARRANTY MUST BE DEALT WITH DIRECTLY WITH THAT MANUFACTURE OF SAID PRODUCT. UNLESS OTHERWISE STATED Trim-pal.com RELEASES ALL LIABILITY ONCE ITEM IS SHIPPED AND USED. NO WARRANTY OR AFFIRMATION OF FACT, EXPRESS OR IMPLIED, OTHER THAN AS SET FORTH IN THE LIMITED WARRANTY STATEMENT ABOVE IS MADE OR AUTHORIZED BY Trim-pal.com. Trim-pal.com DISCLAIMS ANY LIABILITY FOR PRODUCT DEFECT CLAIMS THAT ARE DUE TO PRODUCT MISUSE, IMPROPER PRODUCT SELECTION OR MISAPPLICATION, AND ANY DESCRIPTION DOES NOT EXPRESS OR IMPLY A WARRANTY THAT THE PRODUCTS ARE MERCHANTABLE OR FIT FOR A PARTICULAR PURPOSE.
LIMITATION OF LIABILITY
ANY LIABILITY FOR CONSEQUENTIAL AND INCIDENTAL DAMAGES IS EXPRESSLY DISCLAIMED. Trim-pal.com’s LIABILITY IN ALL EVENTS IS LIMITED TO, AND SHALL NOT EXCEED, THE PURCHASE PRICE PAID.
PROMPT DISPOSITION
Trim-pal.com will make a good faith effort for prompt correction or other adjustment with respect to any product which proves to be defective within warranty period. Before returning any product, write or call NEO FARMS LLC giving date and number of original invoice, and describing defect. Title and risk of loss pass to Purchaser on delivery to the common carrier.
AVAILABILITY
Availability information accessed pursuant to this site is based on end of day inventory of the previous business day. Availability is subject to change at any time. Trim-pal.com makes no representations or warranties regarding the accuracy of this data.
PRODUCT SUITABILITY
Many states and localities have codes and regulations governing sales, construction, installation, and/or use of products for certain purposes, which may vary from those in neighboring areas. While Trim-pal.com attempts to assure that its products comply with such codes, it cannot guarantee compliance, and cannot be responsible for how the product is installed or used. Before purchase and use of a product, please review the product application, and national and local codes and regulations, and be sure that the product, installation, and use will comply with them.
NO WARRANTIES TO CONSUMERS
Trim-pal.com makes no warranties to those defined as consumers in the Magnuson-Moss Warranty-Federal Trade Commission Improvement Act.
MANUFACTURERS’ WARRANTIES & SALES LITERATURE
Most of the products supplied to Trim-pal.com are warranted to the final consumer by their manufacturer; copies of such warranties are supplied with the product or are available from the manufacturer. As a service, Trim-pal.com will obtain copies of consumer warranties from the warrantor and will furnish them free of charge to Purchaser’s who request them. Address requests to the Manufacturer. Requests must include the Trim-pal.com order number and the manufacturer’s model number of each product for which a copy of the warranty is requested. Trim-pal.com may also furnish sales brochures and other literature of the manufacturer. Trim-pal.com assumes no responsibility for the content of such warranties or sales literature by performing this service.
ADDITIONAL TERMS
FORCE MAJEURE
Trim-pal.com shall not be liable for any delay in or impairment of performance resulting in whole or in part from Acts of God, severe weather conditions, labor disruptions, governmental decrees or controls, insurrections, war risks, shortages, inability to procure or ship product or obtain permits and licenses, supplies or raw materials, or any other circumstances or causes beyond the control of Trim-pal.com in the conduct of its business.
CANCELLATION
Any cancellation must be approved by Trim-pal.com, and may be subject to restocking and other charges.
SECURITY INTEREST
On any sales on open account, Purchaser hereby grants to Trim-pal.com a priority lien, purchase money security interest and/or chattel mortgage in the products and any accounts receivable or cash from resale thereof until full payment is made to Trim-pal.com. Purchaser agrees to file any financing statements or other appropriate document with its governmental authorities to assure the validity, priority, and enforceability of the lien. Purchaser agrees to inform Trim-pal.com immediately if it intends to use any import financing or has or will be granting a lien or security interest on its inventory to any third party.
ASSIGNMENT
Purchaser shall not assign any order or any interest therein without the written consent of Trim-pal.com. Any actual or attempted assignment without Trim-pal.com
 prior written consent shall entitle Trim-pal.com to cancel such order upon notice to Purchaser without liability to Trim-pal.com.
MODIFICATION OF TERMS
Trim-pal.com’s acceptance of any order is subject to Purchaser’s assent to all of the terms and conditions set forth in Trim-pal.com’s acknowledgment, and Purchaser’s assent to these terms and conditions shall be presumed from Purchaser’s receipt of Trim-pal.com’s acknowledgment, or from Purchaser’s acceptance of all or any part of the goods or services ordered. All other contrary terms and conditions are expressly rejected, and no addition or modification of terms and conditions shall be binding upon Trim-pal.com unless agreed to by Trim-pal.com in writing.
TRADEMARKS AND COPYRIGHTS
Purchaser acknowledges that it has no right, title or interest in the trademarks or copyrights in the products, and Purchaser covenants that it will take no action to register or otherwise interfere with such rights.
COMPLETE AGREEMENT
The terms and conditions in Trim-pal’s Web site , forms, acknowledgments, quotations and invoices are incorporated herein by reference and constitute the entire and exclusive agreement between Purchaser and Trim-pal.com.
INDEPENDENT CONTRACTORS
Trim-pal.com and Purchaser are independent contractors. Purchaser is not authorized to and shall not make any representations on behalf of which are binding upon Trim-pal.com.
SEPARABILITY
If any provision of these Terms of Purchase shall be deemed illegal or unenforceable, such illegality or unenforceability shall not affect the validity and enforceability of any other legal provisions hereof which together shall then be construed as if such illegal and unenforceable provision or provisions had not been inserted herein, unless such illegality or unenforceability shall destroy the underlying business purpose of these Terms of Purchase.
SALES
CROSS REFERENCE INFORMATION
Product cross reference comparisons do not imply that all products compared are available, or in the case of functional equivalency, that performance and other characteristics are perfectly comparable. For critical applications, review specifications prior to purchase.
PRODUCT INFORMATION
Trim-pal.com’s ability to keep product information accurate and up-to-date is limited by manufacturers and other industry sources ability to provide product information. THEREFORE, Trim-pal.com MAKES NO WARRANTIES, EXPRESS OR IMPLIED AS TO THE ACCURACY OF THE WEBSITE DATA.
Accuracy of Information. We attempt to ensure that information on this Web Site is complete, accurate and current. Despite our efforts, the information on this Web Site may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currentness of any information on this Web Site. For example, products included on this Web Site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on this Web Site. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order
DOMESTIC ORDERS:
SALES POLICY
RETAIL & WHOLESALE ACCOUNTS
Identification required from all Purchaser’s. Possession of our sales brochures does not constitute the right to purchase from Trim-pal.com.
PRICES HEREIN are net prices and are subject to change without notice. Market sensitive commodity items will be priced according to current market conditions.
QUOTATIONS on large quantities are available on request. Contact Trim-pal.com at 916.955.2481.
SALES TAX
Trim-pal.com is required to charge state and local tax on items delivered to California State. Purchaser is responsible for reporting and paying any use taxes or other taxes imposed in their state.
FREIGHT POLICY
FREIGHT IS PREPAID ON ALL ORDERS AND ADDED AS A SEPARATE LINE ITEM ON THE INVOICE. We shall ship to Purchaser’s address anywhere in the contiguous United States, using routing of our choice. Other terms apply to Alaska, Hawaii, Puerto Rico and export orders. Contact Trim-pal.com for further information.
Any extra charge incurred for additional services, such as Purchaser’s carrier or special handling at the destination, must be paid by consignee. If any item is backordered on an order qualifying for freight prepayment, that item will be shipped prepaid. Title and risk of loss pass to Purchaser on delivery to the common carrier. If product was damaged in transit, recipient must file claim with carrier.
The information and recommendations contained on the MSDS supplied by the manufacturer are considered to be accurate and reliable. Trim-pal.com, however, makes no warranty with respect to the accuracy or reliability of the information or the suitability of the recommendations. Trim-pal.com disclaims any and all liability to any user thereof.
ORDERS SHIPPED OUTSIDE OF THE UNITED STATES:
EXPORT SALES TERMS AND CONDITIONS
ORDER ACCEPTANCE
It is acknowledged that no order shall be deemed accepted unless and until it is verified and accepted by Trim-pal.com in a continental United States facility. Purchaser further consents that submission of its order shall subject Purchaser to the jurisdiction of the courts of the United States and the state of acceptance.
SALES TAX
Trim-pal.com is required to charge national, state, and local sales tax on all purchased items for which a U.S. Purchaser sales tax exemption certification is not on file.
PAYMENT TERMS
Unless otherwise agreed, all export sales are made on condition that Purchaser make payment by cash in advance at the time of order, that Purchaser open an irrevocable letter of credit in favor of Trim-pal.com prior to shipment payable by sight draft drawn against such letter of credit, or that Purchaser establish satisfactory credit with Trim-pal.com prior to shipment. For Purchaser’s with established credit, terms are net forty-five (45) days from date of shipment. At Trim-pal.com’s option, export orders may be subject to special export payment terms and quotations. Cash or anticipation discounts are not allowed. All payments must be in U.S. dollars, and Trim-pal.com shall have the right to set-off and deduction for all sums owed. If an open account Purchaser fails to make full payment within forty-five (45) days from date of shipment, Trim-pal.com may defer shipment of other orders, or cancel all or any part of any unshipped order until such payment is made.
CREDIT BALANCE
Purchaser agrees that any credit balances issued will be applied within one (1) year of its issuance. IF NOT APPLIED OR REQUESTED WITHIN ONE (1) YEAR, ANY BALANCE REMAINING WILL BE SUBJECT TO CANCELLATION, AND Trim-pal.com SHALL HAVE NO FURTHER LIABILITY.
FREIGHT POLICY
Unless varied herein, shipping terms are FCA (as defined by International Chamber of Commerce Terms) closest U.S. airport or port of exit from Trim-pal.com’s shipping warehouse, except Hawaii or Alaska, using local shipping point and routing of Trim-pal.com’s choice. Freight is Prepaid and added as a separate item to invoice. Purchaser shall be responsible for obtaining insurance. At Trim-pal.com’s option, freight policy for export orders may be subject to special terms and conditions. If any item is backordered on an order qualifying for freight prepayment, that item will be shipped prepaid as Purchaser’s exclusive remedy. Title and risk of loss shall pass to Purchaser on delivery to the common carrier or vessel in the United States. If product is damaged in transit, Purchaser must file claim exclusively with carrier, vessel and/or insurance company.
COUNTRY OF IMPORTATION
Purchaser represents that it is purchasing the products for the purpose of exporting them from the United States and importing them to the country specified in Purchaser’s purchase order. Purchaser agrees that the products will be shipped to that destination in compliance with the laws of such country, and that there will be no reexport or diversion. If requested by Trim-pal.com, Purchaser shall provide documentation satisfactory to Trim-pal.com verifying delivery at the designated port of entry.
EXPORT AND IMPORT LICENSES; PERMITS AND FREIGHT FORWARDER
Notwithstanding anything contained herein and unless expressly agreed, Purchaser shall be responsible for obtaining and paying for any permits, licenses, or other governmental authorization(s) necessary for the exportation or importation of the products into the designated country of importation, and it shall comply with all laws and regulations thereof. Purchaser shall select and pay the freight forwarder who shall solely be the Purchaser’s agent. The freight forwarder’s actions shall not be deemed authorized by, or binding upon Trim-pal.com, unless expressly agreed to by Trim-pal.com.
FOREIGN CORRUPT PRACTICES ACT
Purchaser acknowledges that it is not the agent of Trim-pal.com and represents and warrants that it has not and covenants that it will not pay anything of value to any government employee in connection with the resale of the products.
GOVERNING LAW; LIMITATIONS
These Terms and Conditions shall be construed, interpreted and performed exclusively according to the laws, excluding conflict of law rules, of the State of California, United States of America. Any legal action with respect to any transaction must be commenced within one year after the cause of action has arisen. The provisions of the Uniform Commercial Code as adopted by the State of California, and not the United Nations Convention on Contracts for the International Sale of Goods, shall apply.
DISPUTE RESOLUTION
Actions by Trim-pal.com for nonpayment by the Purchaser of the purchase price of products sold by Trim-pal.com, or for redress of other breaches by the Purchaser of the Terms and Conditions of Sale, may be brought by Trim-pal.com, at its option, before any judicial court of competent jurisdiction. At Trim-pal.com’s option, disputes between the Purchaser and Trim-pal.com, including all claims for non-performance by Trim-pal.com, shall be finally settled by arbitration in San Francisco, California, USA, under the Rules of the American Arbitration Association, which Rules with respect to matters not regulated by them shall incorporate the UNCITRAL arbitration rules by one or more arbitrators appointed in accordance with said Rules applying these Terms and Conditions and consistent provisions of the internal laws (except conflict of law rules) of the State of California, USA.
While efforts have been made to ensure the accuracy of this Web site, due to its open nature, Trim-pal.com does not warrant its accuracy.
ANY OFFERED FREE SHIPPING WILL BE SENT UPS GROUND OR CARRIER OF OUR CHOICE IF YOU NEED THE ITEM RUSHED EMAIL OR CALL US SO WE CAN PROVIDE SHIPPING QUOTES TO FIT YOUR NEEDS. LOWER 48 STATES ONLY ALASKA , HAWAII, AND PUERTO RICO EXCLUDED FROM FREE SHIPMENTS *IMPORTANT: We try our best to get same day orders processed if the order arrives in time for processing. However, when selecting Next Day, 2nd Day or 3 Day shipping options, please be advised that these options are promised from the time of shipping, not from the time the order was submitted. Please understand that it takes time to process the payment, pick your order from the warehouse, properly pack it in a box, label it and get it ready for shipping. Most domestic orders are shipped within 2 business days of receipt. Some products are shipped directly from the manufacturer. * free shipping is offered on select items at our discretion. At Trim-pal.com’s discretion if we choose to send a item to any Country other then USA any and all custom fees will be the customers responsibility any and all other Country fees are the customers liability. Any additional fees associated with the country item or items being sent to are 100% purchasers responsibility.
Copyright and Trademark Notice by Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Trim-pal.com, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.